Last updated February 06, 2020
Thank you for your purchase. We hope you are happy with your purchase, However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization
(RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of
purchase, and mail your return to the following address:
12 Mica St, Carole Park
Ipswitch, Queensland 4300
Please note, Return shipping charges will not be paid or reimbursed by us. You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or an
Please Note No refund or exchange will be given:
- On faulty or incorrectly supplied items not immediately reported upon receipt of goods.
- On customized products as approved by the client.
- For a change of mind purposes.
- If the goods are found cheaper elsewhere.
- If goods have been installed or installation of the goods has been attempted.
- If the goods are no longer in a saleable condition or not packed in the original undamaged packaging.
If you have any questions concerning our return policy, please contact us at:
(07) 3248 5500