Last updated October 28, 2021
Thank you for your purchase. We hope you are happy with your order, however, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within 60 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. All returns are subject to a restocking fee charged by our suppliers.
To return an item, please email customer service at [email protected] We will contact our suppliers and have a return authorization form sent out. You will then need to have the goods shipped directly back to the supplier.
Please note, return shipping charges will not be paid or reimbursed by us. You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or an exchange.
Please Note No refund or exchange will be given:
· On faulty or incorrectly supplied items not immediately reported upon receipt of goods. A photo of the damage must be sent within 7 days of receiving the item.
· On customized products as approved by the client.
· For a change of mind purposes.
· If the goods are found cheaper elsewhere.
· If goods have been installed or installation of the goods has been attempted.
· If the goods are no longer in a saleable condition or not packed in the original undamaged packaging.
If there are items missing from your order, please contact us at [email protected] To receive a refund or exchange you must notify us of the issue within 7 days of receiving the order.
If you have any questions concerning our return policy, please contact us at: (07) 3248 5500